Useful links

For information related to dealing with debts and help that may be available Debt and money – Citizens Advice

Our Bereavement Guide has been created to help with the practical things that must be done after the death of a loved one. 

There are numerous charities offering support and people to talk to when you have suffered a bereavement. Cruse have a helpline you can call Mon-Fri 9:30am-3pm 0808 808 1677 or visit Home – Cruse Bereavement Support for information.

The Samaritans have a 24 hr helpline, 116 123 where you can talk about anything that you are struggling to cope with, or visit Samaritans | Every life lost to suicide is a tragedy | Here to listen for information.

If you have a complaint or dispute with us, you are entitled to make a complaint. We have a complaints procedure that is available upon request. If you wish to register a complaint, please contact us either in writing, by telephone or email.

Please be assured we treat complaints seriously. For your protection, if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’). Please see the following link for further details:

financial-ombudsman.org.uk

For a wide range of financial support, MoneyHelper brings together the services of three government-backed financial guidance providers.

www.moneyhelper.org.uk